Westbrindle™ · Store Information
Return & Refund Policy
30-Day Return Window — Explore the information below about Westbrindle™ and our everyday pet essentials. We aim to make shopping, order support, delivery, and returns straightforward.
Return Window
You may request a return for eligible items within 30 calendar days after the delivery date. Contact service@westbrindle.com before sending merchandise back to obtain the correct return instructions.
Eligibility
Unless applicable law provides otherwise, items should be returned in a condition appropriate for inspection, with included accessories and proof of purchase. For hygiene or safety reasons, some used or contaminated pet products may have restrictions, which will be disclosed as applicable and handled subject to statutory consumer rights.
How to Request a Return
Email service@westbrindle.com with your order number, the item to be returned, and the reason for the request. Photos can help us assess damage or wrong-item claims. We will communicate the return steps and applicable destination after reviewing your request.
Return Address
Do not send returns to the registered business address unless customer support explicitly authorizes it. A return facility, if used, will be provided through the return instructions. Unapproved shipments can delay processing.
Return Shipping Costs
For verified incorrect, defective or damaged items, we will offer a remedy and cover return logistics where required by applicable law. For other eligible returns, the customer may be responsible for return postage; we will explain any applicable costs before return shipment.
Non-Returnable Situations
Some personalized, perishable, or hygiene-sensitive goods may be non-returnable where permitted by law, if appropriately disclosed before purchase. These exceptions do not limit rights for faulty or misdescribed goods.
Inspection and Approval
Once an authorized return is received, we may inspect it to determine eligibility. We will notify you when the request is approved or explain any lawful reason for denial.
Refund Processing
After a refund is approved, we normally process the refund within 5–10 business days. Funds are typically returned to the original payment method when supported. Banks and payment providers may require additional time for funds to appear.
Order Cancellations
To request cancellation before shipment, email us promptly. Cancellation cannot be guaranteed once processing or dispatch has begun. Any applicable legal cancellation rights are respected.
Exchanges
For exchanges, damaged products, or incorrectly supplied items, contact our support team. Available solutions may include replacement, refund, or another remedy depending on the circumstances and applicable law.
Consumer Rights
Nothing in this policy limits rights or remedies available to customers under applicable consumer protection laws.
Shipping Reminder
Orders are processed and dispatched within 7 business days after payment confirmation; standard U.S. delivery typically takes 10–15 business days after dispatch.