Westbrindle™ · Store Information
Shipping Policy
Shipping and Order Fulfillment — Explore the information below about Westbrindle™ and our everyday pet essentials. We aim to make shopping, order support, delivery, and returns straightforward.
Order Confirmation
Once payment is successfully confirmed, we begin processing your order. Customers are responsible for providing a complete and accurate delivery address and contact details.
Processing and Dispatch
We process and dispatch orders within 7 business days after payment confirmation. This period is separate from the shipping transit period. Business days generally exclude weekends and applicable holidays.
United States Standard Shipping
Standard shipping to the United States typically takes 10–15 business days after dispatch. Delivery estimates are not guaranteed arrival dates and may vary by destination, customs checks, weather, carrier workload, or unexpected disruptions.
Total Estimated Time
Estimated overall delivery comprises up to 7 business days of processing and a typical additional 10–15 business days for standard U.S. shipping after dispatch. This is an estimate, not a guarantee.
Shipping Costs and Taxes
Applicable shipping fees and taxes are shown during checkout before payment. Rates or free-shipping eligibility, if any, depend on the actual offer and cart displayed at checkout.
Tracking Information
Where tracking is available, we will provide shipment details after dispatch. Tracking events may take time to update with the carrier.
Address Changes and Delivery Problems
Contact support promptly to request a correction. Once an order has shipped, changes may not be possible. For missing or delayed deliveries, send us the order number and available tracking details so we can investigate.
Damaged or Incorrect Deliveries
If your parcel arrives damaged or contains an incorrect item, contact service@westbrindle.com with the order number and appropriate photos so we can review a suitable solution under applicable law.
Customs and Local Requirements
Where applicable, taxes, duties and import requirements will be disclosed at checkout or handled as required by law. Do not assume customs fees are included unless explicitly stated in your checkout.
Returns
Eligible return requests may be made within 30 calendar days of delivery. See Return & Refund Policy for instructions. Approved refunds are normally processed within 5–10 business days.